Joel Spolsky (from joelonsoftware.com) has written an article called "Fire and Motion" which gives words to the ideas and approaches that I've tried to do- that if you're in a situation where you're playing catch-up to your competitor, then you need to stop the cycle and change the terms of the battle. It's really interesting and worth remembering.
http://www.inc.com/magazine/20080401/how-hard-could-it-be-fire-and-motion.html
http://www.inc.com/magazine/20080401/how-hard-could-it-be-fire-and-motion.html
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